Client Service Framework

ANALYZE

  • Review performance based on defined metrics
  • Seek and act on clients inputs through informal feedback sessions and annual satisfaction surveys

UNDERSTAND

  • Ask, listen and understand client requirements
  • Collaborate to understand short-term and long term business and how we can add value

EXECUTE

  • Act on plans to deliver best in class solutions
  • Client engagement during execution

PLAN

  • Jointly includes defines how we work together with clients as partners
  • Plan includes our commitments and how we will measure success